Key perfromance indicators (KPIs)
- KPI 1: Service users who are supported to establish and maintain independent living
- KPI 2: Service users who have moved on in a planned way from temporary living arrangements
- KPI 3: Fair access to people who are eligible for Supporting People services
KPI 1 - Service users who are supported to establish and maintain independent living
This KPI calculates the number of service users who have established, or are maintaining, independent living (existing service users and those who have departed) as a percentage of the total number of service users during in the period.
Living independently means people living in the following types of accommodation:
- owner occupied accommodation
- private rented accommodation – where the service user rents the accommodation as their long-term home
- long stay accommodation based services (over two years) – where the intention of the service is to provide a home for more than two years
- council / housing association tenant – a service user living in general needs social housing
- as part of another person’s household, but where the arrangement is long stay (e.g. young person living with their family, or supported lodging for a person with learning disabilities)
- sheltered housing.
The following does not count as independent accommodation:
- a residential care home - a care home that is registered by the National Care Standards Commission
- a nursing care home - a care home that provides nursing care and is registered by the National Care Standards Commission
- acute psychiatric hospital
- long stay hospital or hospice care
- taken into custody (where the service user has been remanded in custody or has received a custodial sentence)
- short stay accommodation based service (less than two years)
- direct access accommodation (less than a month’s stay)
- temporary accommodation (such as bed and breakfast).
KPI 2: Service users who have moved on in a planned way from temporary living arrangements
This indicator measures the number of service users who have moved on in a planned way as a percentage of service users who have left the service.
This indicator applies to the following types of accommodation based services:
- short term accommodation based services (less than two years), and
- direct access accommodation (where the intended length of stay is less than a month).
This indicator defines a planned move as a move to a more independent outcome that has been agreed with a service user as part of the support planning process.
A more independent outcome may be linked to the provision of support. An independent outcome does not always have to involve a service user moving into their own flat.
It can involve a service user moving back to their family home, provided that this outcome supports the individual to achieve greater independence and is planned. A planned move could involve a move to any of the following:
- a supported housing scheme (short stay or long stay)
- permanent accommodation
- back to the service user’s family, or
- other types of planned move.
The indicator defines unplanned moves as the following:
- abandonment
- disappearance
- evictions or a departure due to a notice
- taken into custody (where the service user has been remanded in custody or has received a custodial sentence)
- sleeping rough
- other unplanned moves e.g. a friend’s floor.
A move to the following options is not considered a move to a more independent outcome (and is therefore defined as unplanned):
- an acute psychiatric hospital
- a long stay hospital or hospice.
Deaths are excluded from the calculation, apart from suicides which are counted as an unplanned outcome on the basis that support services are intended to help prevent suicides.
It is possible for a service user to move to a known destination which has not been planned. This move should be recorded as unplanned with management information provided on the destination.
Where a household moves on (for instance women with children moving on from a refuge or a family moving on from a homelessness hostel) only one outcome should be shown for each household.
KPI 3: Fair access to people who are eligible for Supporting People services
The data for this indicator is collected using the Supporting People client record form which is processed by the Joint Centre for Scottish Housing Research. The Supporting People client record form and the related guidance notes are available at www.spclientrecord.org.uk.
The indicator calculates the percentage of service users from black and minority ethnic groups divided by the percentage of people living in the administering authority’s area who are from black and minority ethnic groups (over the age of 16).
The indicator calculates the percentage of service users who are non-host referrals divided by the percentage of people from non-host areas from the cross authority baseline survey for the administering authority’s area.
This information has been abridged from ’Detailed Definitions of the Performance Indictors for Supporting People 2004-2005’ published by the DCLG and available in full on www.spkweb.org.uk.