Complaints Procedure
How to complain
If you wish to complain about Barnet's Supporting People programme, we will follow the council's three Stage complaints policy to respond to your complaint.
Stage 1
Please contact the Supporting People Team and tell them about your complaint. You do not have to put your complaint in writing, but it will be helpful if you do.
Please tell us what your complaint is about, who you have dealt with (and any letters you have received about your complaint) and what you want us to do. If you want to see someone about the problem, please phone us to make an appointment.
We aim to acknowledge all complaints within seven days and reply in full within 10 working days. If it will take longer, we will let you know why.
Stage 2
The council aims to solve most problems at the first stage. But if you are still not satisfied, please write to:
The Complaints Officer
Barnet House
1255 High Road
Whetstone N10 0EJ
Tel: 020 8359 5730
Email: folake.ovia@barnet.gov.uk
Stage 3
If you are still dissatisfied you can ask the Council’s Chief Executive to deal with the complaint, write to:
Leo Boland (Chief Executive),
Management Suite,
Building Four
North London Business Park,
Oakleigh Road South
London N11 1NP.
The Chief Executive will respond within 10 working days. If you need independent help with your complaint, you can get advice at or your local Citizens Advice Bureau or contact your local councillor or MP. You can find your councillor or MP on the councils website www.barnet.gov.uk or from any local library.